Sometimes things come up, and you might have to cancel your event (bummer!), but don't worry, NIGHTOUT Support is here to help.
When you find out you will need to cancel, please notify NIGHTOUT Support right away, by calling 800-936-3126 or emailing [email protected].
Halting ticket sales is the first step after an event cancellation, this can be done a couple of ways
- by hiding the event- putting it into 'Draft' mode - available on the 'Publish Settings' tab
- by hiding the ticket types - this is done under the 'Ticket Type' tab by selecting each ticket and checking the 'Hide This Ticket?' box
- Hiding the event will remove it from all listings and be inaccessible by any links, hiding the ticket types will leave the event posted and visible, but will prevent any new ticket purchases.
If you choose the second method listed above, it is probably a good idea to include a note in the event title and description letting potential customers know about the cancellation. (i.e. "Holiday Party - Cancelled").
The next step will be issuing refunds for your ticket-buyers. NIGHTOUT Support can handle that all for you, so give us a call 800-936-3126!