What is a Chargeback and how are they currently handled?

A chargeback is when a customer disputes a charge with their bank. You can learn more about why chargebacks happen in this article.

Written by Esmeralda Winland
Updated over a week ago

Chargeback Protection by Backstage

Enroll in our chargeback protection program that will free you from the financial responsibility and burden of chargebacks.

Written by Bryan Brand
Updated over a week ago

Integrate 3rd Party Apps to Backstage

Backstage now connects with hundreds of applications such as Mailchimp, Slack, Salesforce, and Google Sheets to name a few

Written by Milo Delgado
Updated over a week ago

Customizing your Printed Tickets

Customize your tickets with your logo, Place ads, and more on your printed tickets.

Written by Milo Delgado
Updated over a week ago

Welcome to your Activity Feed

See everything happening with your events in real-time

Written by Backstage Blake
Updated over a week ago

Backstage 2018 in Review

New features and updates from 2018

Written by Backstage Blake
Updated over a week ago

Selling Tickets on SquareSpace

Our embed tools make selling on SquareSpace a snap.

Written by Milo Delgado
Updated over a week ago

Sell tickets on Wix

To get the best experience on Wix we recommend using a hybrid of Tickets Everywhere and their native tools.

Written by Milo Delgado
Updated over a week ago

Can anyone create events?

Written by Bryan Brand
Updated over a week ago

What are the fees associated with using NIGHTOUT as my ticketing provider?

Written by Bryan Brand
Updated over a week ago

Default Event Settings

Written by Bryan Brand
Updated over a week ago

How / where do I fill out my payout information?

Written by Bryan Brand
Updated over a week ago

Where can I update my terms and conditions for my ticket buyers?

Purchase Conditions

Written by Bryan Brand
Updated over a week ago

How do I give my team access to the dashboard?

Inviting collaborators to edit your event or organization

Written by Bryan Brand
Updated over a week ago

Managing notification preferences

Manage daily, weekly or monthly notification settings within your dashboard for yourself or your team.

Written by Bryan Brand
Updated over a week ago

How do I create an event on NIGHTOUT?

Creating an event page

Written by Bryan Brand
Updated over a week ago

How can I customize the design on my event page?

Event page theme, design and look.

Written by Bryan Brand
Updated over a week ago

My organization & event page links.

URL / Subdomain Link / SEO

Written by Bryan Brand
Updated over a week ago

How can I create recurring events?

Event occurrences

Written by Bryan Brand
Updated over a week ago

Free or RSVP only events

Written by Bryan Brand
Updated over a week ago

Can I customize the confirmation sent to my ticket buyers after purchase?

Custom confirmation message

Written by Bryan Brand
Updated over a week ago

Ticket Type Creation

Adding and editing ticket types

Written by Bryan Brand
Updated over a week ago

How to create ticket tiers / early bird pricing

Written by Bryan Brand
Updated over a week ago

Creating ticket tiers & on-sale rules

Ticket type "on-sale" rules

Written by Bryan Brand
Updated over a week ago

Ticket Delivery Methods

Written by Bryan Brand
Updated over a week ago

Can I get hard copy tickets printed?

Written by Bryan Brand
Updated over a week ago

Advanced ticket type setting features

Written by Bryan Brand
Updated over a week ago

Can I create secrete, hidden or password protected tickets?

Written by Bryan Brand
Updated over a week ago

Creating ticket packages or bundles

How to bundling tickets (creating ticket packages).

Written by Bryan Brand
Updated over a week ago

Making an upsell or add-on ticket type

Upsell ticket types

Written by Bryan Brand
Updated over a week ago

How can I collect extra information from ticket buyers?

Ticket Buyer Questions

Written by Bryan Brand
Updated over a week ago

How can I obtain my ticket buyers shipping / billing address or phone number?

Additional Customer Checkout Settings

Written by Bryan Brand
Updated over a week ago

How can I encourage my ticket buyers to update the ticket holder names on their tickets?

Ticket Holder Prompt

Written by Bryan Brand
Updated over a week ago

How can I sell tickets on my website?

Embed options

Written by Bryan Brand
Updated over a week ago

How can I sell tickets on Facebook?

Install a 'Buy Tickets' button on your Facebook organization page.

Written by Bryan Brand
Updated over a week ago

Creating Promo Codes

Written by Bryan Brand
Updated over a week ago

Custom / Unique Tracking Links

Track your marketing and promotional efforts.

Written by Bryan Brand
Updated over a week ago

Tracking Pixels

Activate tracking pixels for media platforms.

Written by Bryan Brand
Updated over a week ago

How can I take an order over the phone for a ticket buyer?

Processing a payment within Box Office

Written by Bryan Brand
Updated over a week ago

Creating Guest Lists

Add guest list attendees and comps via the 'Add Attendees' feature.

Written by Bryan Brand
Updated over a week ago

Exporting Attendee/Ticket Buyer Information

Written by Bryan Brand
Updated over a week ago

Event Reports / Exports

Access and export all the important data collected from ticket buyers.

Written by Bryan Brand
Updated over a week ago

How do I cancel an event?

Written by Bryan Brand
Updated over a week ago

I need to postpone an event.

Written by Bryan Brand
Updated over a week ago

How do I check attendees in to my event?

Entry Flow

Written by Bryan Brand
Updated over a week ago

What is the Entry Flow app?

Written by Bryan Brand
Updated this week

How can I sell tickets at the door?

Using Box Office within Entry Flow

Written by Bryan Brand
Updated this week

How do I work the CCD scanners for Entry Flow Pro?

Written by Bryan Brand
Updated over a week ago

Where should I direct customers with technical issues?

NIGHTOUT Suppot

Written by Bryan Brand
Updated over a week ago

How do I refund a customer?

Written by Bryan Brand
Updated over a week ago

What is Booking / Refund Protection?

Written by Bryan Brand
Updated over a week ago

What is a Split Payment?

Written by Bryan Brand
Updated over a week ago

How do I add promoters to my event?

Inviting promoters to access stats and tracking links

Written by Bryan Brand
Updated over a week ago

Promoter How-To Guide

Written by Bryan Brand
Updated over a week ago

Where can I find / export my promoters sales?

Promoter Tracking for the Organizer

Written by Bryan Brand
Updated over a week ago

Adding images and videos to your event pages

Written by Bryan Brand
Updated over a week ago

How can I upload a photos to my event page?

Photo gallery feature - create a photo album with pictures from past events!

Written by Bryan Brand
Updated over a week ago

Additional Event Listing Placements

Written by Bryan Brand
Updated over a week ago

Can I incorporate a hashtag or Facebook event page on my NIGHTOUT event pages?

Using Social Stream

Written by Bryan Brand
Updated over a week ago

Event List Management

Written by Bryan Brand
Updated over a week ago

Artist Connect

Add an artist's bio and showcase the talent you have booked for your event.

Written by Bryan Brand
Updated over a week ago

Share Incentive

Written by Bryan Brand
Updated over a week ago

Ticket Button Control

Written by Bryan Brand
Updated over a week ago

Price Range Control

Written by Bryan Brand
Updated over a week ago