How do I refund a customer?
Bryan Brand avatar
Written by Bryan Brand
Updated over a week ago

NIGHTOUT Support is happy to handle all of your refund needs! Whether you have to cancel an event or merely refund a single customer, contact Support directly at 800-936-3126 or and we've got you covered. 

To initiate a refund email the customer name(s) and order number(s) to ensure a speedy refund to our support staff at and we will confirm when the refund has been processed.  
NIGHTOUT handles all refunds, so we can delete tickets accordingly and ensure that all accounting / sales numbers are accurate - so that you don't have to worry about handling it yourself. 

Should a ticket buyer contact NIGHTOUT directly, our Support Team first checks your purchase conditions on your event page and repeats them to the customer. Updating your Purchase Conditions or Terms is vital to the success of supporting your ticket buyers. When you fully disclose your Purchase Conditions on NIGHTOUT our Support Team is more knowledgeable of your policies and practices. Having this information readily available is valuable to ensure we handle ticket buyer questions, refund requests and settle disputes on your behalf as quickly and efficiently as possible.

Not only will our staff understand your organization's purchase conditions, your customers will be fully aware before purchase as well! Upon checkout, your ticket buyers are required to accept the terms and conditions of their purchase before completing their order safeguarding the terms prior to the transaction is completed. 

*To learn more about where to update your Purchase Conditions please go here

 Keep in mind, we at NIGHTOUT will always ask you - the event organizer, before processing refunds. You are throwing the event and have sole authority on who (if anyone) is approved for refunding.
​ Specific details and policies regarding ticket refunds can be found in our Terms & Conditions.

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