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Where can I update my terms and conditions for my ticket buyers?
Where can I update my terms and conditions for my ticket buyers?

Purchase Conditions

Bryan Brand avatar
Written by Bryan Brand
Updated over a week ago

Updating your Purchase Conditions or Terms is vital to the success of supporting your ticket buyers. When you fully disclose your Purchase Conditions on NIGHTOUT our Support Team is more knowledgeable of your policies and practices. Having this information readily available is valuable to ensure we handle ticket buyer questions, refund requests and settle disputes on your behalf as quickly and efficiently as possible.

Not only will our staff understand your organization's purchase conditions, your customers will be fully aware before purchase as well! Upon checkout, your ticket buyers are required to accept the terms and conditions of their purchase before completing their order safeguarding the terms prior to the transaction is completed. 

You can update your Purchase Conditions on both an Organization and Event level. Please see below for instructions. 

Default Purchase Conditions on the Organization Level

Adding Purchase Conditions on the organization level will set your terms and conditions as a default and will carry over to ALL events created under your organization, all you need to do is enter your purchase conditions / fine print (i.e. all sales final/tickets non-refundable).

The default purchase conditions feature is great because it eliminates having to input this information every time you create a new event and will ensure that all your organizations polices / purchase conditions do not get left off your event details.

You can set your Default Purchase Conditions within the Settings dropdown menu on your Organization dashboard.

Purchase Conditions on the Event Level

Your Default Purchase Conditions will carry over to ALL events within your organization. Don't worry though, you can always overwrite any fields or add additional terms on an event-to-event basis.

You can update your Purchase Conditions on an Event level within the Event Details tab under the Page dropdown menu. 

Purchase Condition Fields:

  • General Terms

  • Refund Policy

  • Item Transfer Policy

  • Cancellation Policy

  • Age restrictions

  • Misc.

Make your life easier and update more of your organization's Default Event Settings!

Please feel free to contact us if you have any questions about your Purchase Conditions. We are always here to help!

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